Help

Who are Wildsmith Shoes?

Wildsmith embraces timeless elegance that has defined the brand for generations, while introducing a contemporary edge that speaks to today’s discerning customer. We have a rich treasure trove of history to work with as we bring our brand up to date so that we represent all that is best from the past and the present. We value re-invention to stay relevant so our design team has focused on blending heritage with innovation, creating footwear that is not only stylish but built to last and stands out from the crowd. We were founded in 1847 but we are confidently focussed on today.

Delivery

If you order before 1pm UK time we aim to despatch the same day. Delivery will depend on working days but express services are next working day to most of the EU, US and UK. Standard service is 2-6 days depending on your location.

Returns, exchanges and refunds

Return your item to the address below, using your preferred service. Please put your completed return form inside the box. We cannot take responsibility for any loss of a parcel, so we do strongly advise you use an insured tracked service.

RETURNS
Wildsmith Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES

You will only be refunded for the items returned.

In all cases please ensure the following:

  • Please put your return form inside the package - if we don't know who you are, we won't know what to do with the returned package.
  • Please indicate on your return form whether you want a refund or an exchange.
  • If you are in any doubt please call us before returning an item.
  • The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
  • Please contact us within 30 days of receipt of your goods if you intend to return them. We reserve the right to provide a gift voucher in place of a refund if goods are not returned within 30 days.
  • We cannot accept parcels that incur duty without recovering the duty from you.
  • Customers are responsible for returning any items and paying any associated costs where a return option has not been specified.
  • Returns forms are packed with your shoes inside the inner shoebox. If you are missing your returns form, please contact us and we will be able to help.
  • Please note that any returns received without an exchange/refund form or any paperwork may not be processed as we need to identify the order.
  • If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.

How to package your return

Please return any items inside the original packaging, both the inner shoebox and the outer cardboard box.

How do I contact you?

See our contact page.

Sizing and fit

See our sizing guide.


How do I pay?

Payment is made during checkout - we support a variety of payment methods, all of which are listed in the site footer. We will charge your payment method when we despatch your purchase. Please note that due to the security requirements of card issuers we are unable to take payments over the telephone.

Unsubscribing from emails

All of our marketing emails have an unsubscribe link in the footer. You can also unsubscribe via email address directly.